Directions of use:
If you'd like to know the ingredients for any of our products, please drop us an email and we'll send you an image of the product with the ingredients shown. Manufacturers change their ingredients regularly, sometimes without letting us know. By sending an image, we ensure that you receive a current & up to date list.
Shop online at Justmylook in complete confidence as all online payments are 100% secure. You can either pay using your card through our secure servers or alternatively checkout via Paypal for fast, convenient payment.
Justmylook offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page.
BLACK FRIDAY WEEK: It may take us slightly longer to process your order, but don't worry, we're working day and night to fulfill orders as quickly as possible. We'll send you an email when your order has been shipped and it should usually take around 2 days to receive your parcel after it has been dispatched.
PLEASE NOTE THAT EXPRESS ORDERS (ROYAL MAIL 24, SPECIAL DELIVERY AND DPD) WILL TAKE APPROXIMATELY 24 HOURS TO PROCESS.
IF UNSURE, YOU WILL BE GIVEN A DELIVERY DATE ESTIMATE FOR EACH SERVICE AT THE CHECKOUT.
Dispatch
Royal Mail 48 Tracked: Orders are usually dispatched the same day when placed before 2:00pm Mon-Fri. It should normally take 2-3 working days for delivery.
Royal Mail 24, Royal Mail Special Delivery & DPD: Orders placed before 3:00pm are usually dispatched the same day Mon-Fri. Orders after this threshold will be dispatched the next working day.
Express Delivery
Express delivery is available from only £1.95. We dispatch our express orders via three different delivery options. The services available are Royal Mail 24 Tracked (not guaranteed), DPD (guaranteed) or Royal Mail Special Delivery before 1pm (guaranteed). Royal Mail Special Delivery is our only guaranteed Saturday service.
DPD express delivery service includes door to door tracking, SMS alerts and a one-hour time slot for delivery so you know exactly when to expect your beauty goodies!
Justmylook accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you or Royal Mail may deliver to a neighbour. Recipients can opt out of Delivery to neighbour and can also nominate a specific neighbour if they wish. Details of how to do so can be found here: https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour
We do not allow collections.
Returns Policy
If you would like to return your order, please contact us (via this form) prior to sending your parcel back. Justmylook.co.uk accepts returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty.
Hazardous Materials (HAZMAT)
Please note that Royal Mail currently class nail polishes, flammable liquids and aerosols as "hazardous materials" and will only accept a limited number of these per parcel.
If your purchase exceeds the limits below then it will be delivered via an alternative method; Hermes if standard delivery is selected and DPD if express delivery is selected.
Limits:
November 7, 2019 | Eileen Robinson
August 29, 2019 | Anonymous
August 17, 2019 | Amal Tayyan
Have been using for a week and see a difference on the line on my forehead and around my eyes.
August 12, 2019 | Anonymous
July 17, 2019 | Maria Alexandra Banu
June 26, 2019 | Anonymous
Nice and cooling, soaks in quickly. Too early to make a sound review of its long term effects.
June 20, 2019 | Sian Reeve
June 18, 2019 | ZILAN OZ
June 5, 2019 | Anonymous
May 20, 2019 | Anonymous
April 25, 2019 | Mrs C Crowther
Only been using for a week so far but can actually see a difference, my forehead looks tighter
March 26, 2019 | Bethany Sweeney
Excellent product and great price.
March 21, 2019 | Tina Cleeton
Works well on forehead lines.
March 12, 2019 | Anonymous
good and cheap
January 27, 2019 | Jaqueline Pinto Da Silva
December 5, 2018 | Anonymous
November 30, 2018 | Anonymous
November 8, 2018 | Anonymous
Nice product
October 26, 2018 | Valerie Fleming
October 21, 2018 | Anonymous
October 18, 2018 | Monika Sarwa
I haven't used this product that long so would need to use this longer to see results but will buy again
October 9, 2018 | Irene ROWAN
October 9, 2018 | Anonymous
As always The Ordinary products do exactly what they say on the bottles! Each one and I have purchased a lot leave my skin feeling and looking hydrated, soft and a dewy glow. Can't wait to try the Retinol.
September 13, 2018 | CLAIRE BANTHORPE
Excellent
August 16, 2018 | Danielle Bruscato
August 9, 2018 | Anonymous
June 10, 2018 | Anonymous
Have only been using for a week so no great results yet, will give it more time and see.
May 30, 2018 | Anonymous
Only just started using it this product, so unable to comment properly. The product is nice & light & doesn't feel heavy, hopefully it does as it says on the bottle !
May 11, 2018 | Anonymous
Seems to be good stuff haven't really used it long enough to say about any effects
May 9, 2018 | Anonymous
March 23, 2018 | Anonymous
I really like this product it is a light texture sinks straight in no roll off & it seams to be working but I would like to see further results in a few weeks time but I absolutely love The Ordinary products
March 15, 2018 | Anonymous
Good product, goes on and absorbs quickly. Lovely packaging and already seeing a difference.
January 16, 2018 | Anonymous
January 3, 2018 | Anonymous
Seems a good product tightens up the forehead area and around the eyes very quickly would recommend
December 28, 2017 | Tarah Evans
Really good product use it on fine lines daily under serums and creams
November 9, 2017 | Anonymous
July 25, 2017 | Lauren Hillary
Another brilliant product from The Ordinary been using about 1 month and there is a difference to small lines around my eyes and forehead ...love it ....
July 24, 2017 | Janet Carlyle
Amazing
June 6, 2017 | Anonymous