Directions of use:
If you'd like to know the ingredients for any of our products, please drop us an email and we'll send you an image of the product with the ingredients shown. Manufacturers change their ingredients regularly, sometimes without letting us know. By sending an image, we ensure that you receive a current & up to date list.
Shop online at Justmylook in complete confidence as all online payments are 100% secure. You can either pay using your card through our secure servers or alternatively checkout via Paypal for fast, convenient payment.
Justmylook offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page.
Dispatch
Royal Mail 48 Tracked: Orders are usually dispatched the same day when placed before 2:00pm Mon-Fri. It should normally take 2-3 working days for delivery.
Royal Mail 24, Royal Mail Special Delivery & DPD: Orders placed before 3:00pm are usually dispatched the same day. Orders after this threshold will be dispatched the next working day.
Express Delivery
Express delivery is available from only £1.95. We dispatch our express orders via three different delivery options. The services available are Royal Mail 24 Tracked (not guaranteed), DPD (guaranteed) or Royal Mail Special Delivery before 1pm (guaranteed). Royal Mail Special Delivery is our only guaranteed Saturday service.
DPD express delivery service includes door to door tracking, SMS alerts and a one-hour time slot for delivery so you know exactly when to expect your beauty goodies!
Justmylook accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you. We do not allow collections.
Returns Policy
If you would like to return your order, please contact us (via this form) prior to sending your parcel back. Justmylook.co.uk accepts returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty.
I have been using this on and off for a few years and I can honestly say my lashes are now growing thicker longer even when I haven’t used it for a while. It’s best used with the rapid shield eyelash conditioner.
January 22, 2019 | Anonymous
Still not yet received it I contacted customer services and they did not respond to my last email when I asked if it's supposed to have been delivered yet, it's been over a week!
September 27, 2018 | Maha Youssef
Amazing product!!!
Eyelashes ruined after years off having eyelash extensions done. Noticeable difference in eyelash length after using this product for a week, very happy will continue using.
August 29, 2018 | Anonymous
August 3, 2018 | JULIE DOWNES
Have used this product before and it really does work but need 4/6 weeks to be really noticeable. The product lasts longer than it says on container and I really like the small brush so the serum is applied easily.
July 18, 2018 | Andrea Hughes
Delivered in time with no problems
June 27, 2018 | Anonymous
Have used this before- love it! Quite simply- it works!
June 20, 2018 | Jane Hartley
i start using it since last month.and waiting for results.
June 6, 2018 | MS KIRAN BUTT
Been using it for nearly a week and I feel like there has been growth and volume added to my lashes. Unfortunately my placement is poor and can often lead to me waking with gunk in my eyes but I guess I'll get better over time.
April 17, 2018 | Elena Priestman
good!
March 22, 2018 | Magic Zhou
March 16, 2018 | Anonymous
Bought for a friend on my recommendation as I have used for a couple of weeks. She says the brush is too flexible for her and she finds it difficult to stop the product going into her eyes. She is beginning to see signs of her lashes thickening already
January 26, 2018 | Anonymous
January 11, 2018 | Vaiva Savukyniene
Great product. Great price!
December 27, 2017 | Emily Jane Bloor
The product itself is amazing, but it came delivered in broken packaging, even the box inside was all damaged, and the envolope it came in was all ripped and squashed
December 1, 2017 | Emily Miller
Does what it says on the box very quickly. My lashes would not grow back after Chemotherapy for cancer. After a few weeks they are better than they were before. Would definitely recommend.
October 27, 2017 | June Ramsey
This really really works and the best price I have seen for this product. Highly recommend
October 21, 2017 | Ange