Directions of use:
If you'd like to know the ingredients for any of our products, please drop us an email and we'll send you an image of the product with the ingredients shown. Manufacturers change their ingredients regularly, sometimes without letting us know. By sending an image, we ensure that you receive a current & up to date list.
Shop online at Justmylook in complete confidence as all online payments are 100% secure. You can either pay using your card through our secure servers or alternatively checkout via Paypal for fast, convenient payment.
Justmylook offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page. We do not currently ship to Southern Ireland but will be by the end of Summer.
Dispatch
Royal Mail 48 Tracked: Orders are usually dispatched the same day when placed before 2:00pm Mon-Fri. It should normally take 2-3 working days for delivery.
Royal Mail 24, Royal Mail Special Delivery & DPD: Orders placed before 3:00pm are usually dispatched the same day Mon-Fri. Orders after this threshold will be dispatched the next working day.
Express Delivery
Express delivery is available from only £1.95. We dispatch our express orders via three different delivery options. The services available are Royal Mail 24 Tracked (not guaranteed), DPD (guaranteed) or Royal Mail Special Delivery before 1pm (guaranteed). Royal Mail Special Delivery is our only guaranteed Saturday service.
DPD express delivery service includes door to door tracking, SMS alerts and a one-hour time slot for delivery so you know exactly when to expect your beauty goodies!
Justmylook accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you or Royal Mail may deliver to a neighbour. Recipients can opt out of Delivery to neighbour and can also nominate a specific neighbour if they wish. Details of how to do so can be found here: https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour
We do not allow collections.
Returns Policy
If you would like to return your order, please contact us (via this form) prior to sending your parcel back. Justmylook.co.uk accepts returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty.
Hazardous Materials (HAZMAT)
Please note that Royal Mail currently class nail polishes, flammable liquids and aerosols as "hazardous materials" and will only accept a limited number of these per parcel.
If your purchase exceeds the limits below then it will be delivered via an alternative method; Hermes if standard delivery is selected and DPD if express delivery is selected.
Limits:
April 3, 2019 | Laurisa Dunlop
Fantastic service arrived when stated packed really well so no leaking product love this shampoo does exactly what it says on tin and at such a good price thank you just my look will be using your services again
☺️
April 2, 2019 | Miriam Jackson
Very good but stains your hands and nails make sure you wear gloves
March 29, 2019 | Susan Orrell
March 26, 2019 | Lesley Ritchie
March 22, 2019 | Anonymous
March 21, 2019 | Carole White
Great shampoo for blonde hair, love it!!
March 19, 2019 | Gemma V Smith
Always use this since going ashy blonde love it
March 19, 2019 | Anonymous
March 17, 2019 | Anonymous
March 14, 2019 | Louise Stidston
Use sparingly at first and dont leave on too long until you get the colour you want,Does give a nice silvery look,pleased with it.
March 14, 2019 | Patricia Gash
Very good! Takes the yellow out with 1 wash! I don’t use everyday just once or twice a week to keep the yellow at bay! Also thickens my hair which is great as it’s very thin usually
March 13, 2019 | Victoria Barker
March 9, 2019 | Sarah Nock
Fantastic product super great price
March 7, 2019 | Terri Scott
Very good! My hair was an ashy/silvery tone after one wash!
March 5, 2019 | Anonymous
March 1, 2019 | Anonymous
March 1, 2019 | Iwona Szoma
I love this takes the brassiness out my hair only thing would say is wear gloves to use or you will die your hands
March 1, 2019 | Christina McFadyen
Amazing delivery and the product is so good definitely see a difference in colour
February 21, 2019 | Anonymous
February 21, 2019 | Anonymous
February 16, 2019 | Nicholla Brown
Excellent shampoo, you can see a difference after just a couple of washes.
February 12, 2019 | Anonymous
Delivered 2 days after ordering and well packaged - excellent service. Also great price for one of the best silver shampoos on the market
February 10, 2019 | Margaret Dunlop
The best silver shampoo I have ever used, it really works wonders! Gets rid of all the brassy tones in your hair.
February 9, 2019 | Anonymous
Fantastic service from justmylook quick delivery an great shampoo love it tones your hair fantastic
February 8, 2019 | Sharon Barwick
Does what it says on bottle. Definitely removes the yellow tone from highlighted hair.
February 7, 2019 | Hilary Wright
February 7, 2019 | Anonymous
February 5, 2019 | Hannah Foster
January 30, 2019 | Anonymous
Love this shampoo has worked in one wash deffintly recommend and such a good price
January 23, 2019 | Doreen Hyde
Excellent Product, does what it says on the label
January 17, 2019 | LYNDA ARMSTRONG
January 15, 2019 | Anonymous
Love my new silver shampoo for keeping my colour looking great
January 9, 2019 | Janice Turnbull
January 8, 2019 | Mia Amber Abbott Saville
A great product - much better than the brands that you can buy on the high street. Totally refreshes your blond and silver tones to a just out of the salon look.
Super fast efficient service from just my look.
December 17, 2018 | Laura Bent
Does what it says on the bottle!
December 6, 2018 | Anonymous
Very good shampoo will buy again
December 2, 2018 | Lindy Jenkins
December 1, 2018 | Elaine Fraser
I love this product - the best out there in my opinion. My hair is already highlighted and this shampoo gives my hair a lovely silver/platinum glow.
November 29, 2018 | Judy Goodband
Great shampoo! Saved me from a disaster.
November 28, 2018 | Anonymous
November 27, 2018 | Sarah Kempster
Great product for keeping blonde hair bright. Excellent value for money too.
November 20, 2018 | Anonymous
Very happy with this product, best one I’ve used. It smells lovely and makes my hair feel great. Does what it says on the bottle and I would definitely recommend it to others.
November 17, 2018 | Shirley Carroll
Just love this product.
November 16, 2018 | Sharon Scott
November 11, 2018 | Anonymous
I ordered this shampoo, along with the conditioner about 1 month ago. Within one use it had turned my previously bleached blonde hair purple/grey (despite being advertised as suitable for colour treated blonde hair). I ended up having to go to the hairdressers and paying £25 to have my hair stripped and re-toned because of it. If the purple/grey look is the one you're going for then great, but if not DO NOT bother with this product. I tried to contact justmylook.co.uk multiple times following this however I only got a response 1 month later after chasing it, and they were thoroughly unhelpful. Just do not bother with this product or this website, I certainly won't be again. 0/10.
November 8, 2018 | Imogen Ducker
October 19, 2018 | Anonymous
October 9, 2018 | Nell Carpenter
The best shampoo ever! Always getting compliments on my hair. I've not had a colour since July!
October 9, 2018 | Vicki Frankcom
October 2, 2018 | Anonymous
Best shampoo I've ever used to get my hair to be grey, used it for years now x
September 25, 2018 | Molly Elliott
September 22, 2018 | Anne Adair
September 4, 2018 | Anonymous
Very good
August 29, 2018 | Maria Tataru
Great product at a great price.
August 21, 2018 | Moira Williamson
August 18, 2018 | Anonymous
August 11, 2018 | Joanne Thompson
Outstanding! Could not believe the size of the bottle, great value for money. Great product. Great service.
August 10, 2018 | Amanda Tasker
August 8, 2018 | Carol Prifti
August 5, 2018 | Adele Mckenna
Great product, only thing at fault was that the cap wasn't screwed on properly and leaked abit.
August 2, 2018 | Anonymous
Already noticed a difference to my hair after 1 wash. Great product.
August 2, 2018 | Anonymous
July 25, 2018 | Anonymous
July 18, 2018 | Eduard Galgauskas
The osmo super silver shampoo keeps the colour of my hair looking great without yellowing.
July 6, 2018 | Mrs Ann Law
Brilliant shampoo, always turns my hair silver which is what I want, great way to have silver hair
June 13, 2018 | Anonymous
Good but the bottle was broken
June 8, 2018 | Charlotte Louise Greenall
No yellowness, no blue fingers, amazing shade
May 31, 2018 | Ieva Sadauskiene
One of the best I’ve tried. It does stain your nails when you use it though so be careful. Will definitely repurchase again.
May 27, 2018 | Anonymous
May 25, 2018 | Frances Wilson
Absolutely love it, used it it twice and can already see a difference in my hair
May 22, 2018 | Anonymous
May 17, 2018 | Anonymous
Product is good! However they took over a week to deliver the package to me
May 15, 2018 | Anonymous
May 9, 2018 | Anonymous
Great shampoo
April 27, 2018 | Anonymous
Really recommend this shampoo, worked instantly and really brings out the ashy tones.
April 27, 2018 | Katie Long
April 26, 2018 | Anonymous
I’ve used it twice and my hair still looks yellow. :-(
April 26, 2018 | Deborah Ringham
Ticks all the boxes and does exactly what it is meant to.
April 24, 2018 | Anonymous
April 17, 2018 | Annemarie Power
April 11, 2018 | Anonymous
Amazing silver shampoo
March 27, 2018 | Anonymous
March 13, 2018 | Anonymous
March 8, 2018 | Anonymous
Love this shampoo, one of the best I’ve found
March 6, 2018 | Anonymous
Pleased with this product, it takes away the brassiness and leaves my hair shiny and manageable .
March 2, 2018 | Vivien Mortimer
This shampoo was recommended to me by my daughter, as my hair is greying it really helps to brighten it up. Arrived on time was well packed and good value for money
February 6, 2018 | Anonymous
Really good
January 13, 2018 | Anonymous
December 31, 2017 | Anonymous
Fantastic product
December 9, 2017 | Denise Nield
November 24, 2017 | Anonymous
Great price my hair colour so different since using this
November 10, 2017 | Julie Williams
Amazing stuff
October 27, 2017 | Anonymous
October 21, 2017 | Anonymous
October 14, 2017 | Heidi Parker
Fab product, very prompt service will definitely order again
October 7, 2017 | Anonymous
