Directions of use:
If you'd like to know the ingredients for any of our products, please drop us an email and we'll send you an image of the product with the ingredients shown. Manufacturers change their ingredients regularly, sometimes without letting us know. By sending an image, we ensure that you receive a current & up to date list.
Shop online at Justmylook in complete confidence as all online payments are 100% secure. You can either pay using your card through our secure servers or alternatively checkout via Paypal for fast, convenient payment.
Justmylook offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page.
Dispatch
Royal Mail 48 Tracked: Orders are usually dispatched the same day when placed before 2:00pm Mon-Fri. It should normally take 2-3 working days for delivery.
Royal Mail 24, Royal Mail Special Delivery & DPD: Orders placed before 3:00pm are usually dispatched the same day Mon-Fri. Orders after this threshold will be dispatched the next working day.
Express Delivery
Express delivery is available from only £1.95. We dispatch our express orders via three different delivery options. The services available are Royal Mail 24 Tracked (not guaranteed), DPD (guaranteed) or Royal Mail Special Delivery before 1pm (guaranteed). Royal Mail Special Delivery is our only guaranteed Saturday service.
DPD express delivery service includes door to door tracking, SMS alerts and a one-hour time slot for delivery so you know exactly when to expect your beauty goodies!
Justmylook accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you or Royal Mail may deliver to a neighbour. Recipients can opt out of Delivery to neighbour and can also nominate a specific neighbour if they wish. Details of how to do so can be found here: https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour
We do not allow collections.
Returns Policy
If you would like to return your order, please contact us (via this form) prior to sending your parcel back. Justmylook.co.uk accepts returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty.
Hazardous Materials (HAZMAT)
Please note that Royal Mail currently class nail polishes, flammable liquids and aerosols as "hazardous materials" and will only accept a limited number of these per parcel.
If your purchase exceeds the limits below then it will be delivered via an alternative method; Hermes if standard delivery is selected and DPD if express delivery is selected.
Limits:
Gradual build up of colour so you have control.
December 3, 2019 | Anonymous
Love this shampoo nothing beats it keeping the colour
November 30, 2019 | Sarah Kehoe
Most amazing silvering shampoo ever used no need for top up toner session at salon ...my locks always looking ash and silver.......love it
November 26, 2019 | AMY TANG
Really great silverising shampoo. Stops any brassiness coming through my ash highlights.
November 5, 2019 | Clare Haste
Brilliant shampoo
October 12, 2019 | Abbie Page
October 2, 2019 | Karen Ward
I have bleach high lights, I left in for 2 mins & my hair was lovely
White silvery colour
September 5, 2019 | Anonymous
Great product. Only problem was when I received it the bottle had clicked open and there was purple shampoo over everything! It cleaned up easily and for the great price it didn’t really bother me.
August 29, 2019 | Heidi Toms
Best for blonde hair
August 28, 2019 | Loredana Dobrea-Savu
Excellent
June 15, 2019 | Anonymous
It’s lovely and leaves my hair feeling soft and with more bounce as well as silverising it. I would recommend it.
June 1, 2019 | Miriam MacKenzie
My grey //white hair is very dry, this product makes it shine.
May 10, 2019 | Isabelle Painter
10/10 excellent, excellent service and delivery, spot on
April 20, 2019 | Pauline Slee
Brilliant shampoo. Leaves my hair feeling so soft and silky with a lovely tone.
February 26, 2019 | Emma Rogers
February 23, 2019 | Linda Price
February 20, 2019 | Kiley Stevens
February 15, 2019 | Dawn Lloyd
Love this product makes my hair look and feel beautiful
February 14, 2019 | Rachel Carter
February 7, 2019 | Nicola Mayers
February 6, 2019 | Anonymous
Amazing
January 26, 2019 | Anonymous
Very good product
January 22, 2019 | Julia Sowerby
The best shivering shampoo I've used. Would definately recommend.
December 4, 2018 | Michelle Read
Fast delivery! Brilliant shampoo! Worth the price
December 1, 2018 | Shamera Bibi
I love this. I have purple and pink streaks in my silver/white hair and this enhances the colours really well. It also means that the coloured streaks last longer thus meaning I only need have them done 3 times a year! Leaves hair feeling lovely too
November 14, 2018 | Anonymous
Great shampoo- appalling delivery as container not wrapped securely so purple shampoo leaking all over the postman and me.
November 14, 2018 | Anonymous
Love this . Recommended by my hair stylist. Great product . Great price. Thank you.
October 26, 2018 | Anonymous
This stuff is great. I used it every other wash between getting my hair highlighted and it has kept my hair looking freshly highlighted. It also helped with the roots and I managed to last 8 months between highlights!!
October 19, 2018 | Anonymous
September 28, 2018 | Anonymous
Fantastic product. Fantastic price.
August 15, 2018 | Debbie Mann
It's a brilliant product and actually works, unlike other products who claim the same
June 27, 2018 | Louise Paull
Great product - good price and prompt delivery
June 1, 2018 | Nina Kennedy
December 12, 2017 | Anonymous
Great shampoo!! Gives my hair the silvery colour I wanted :) highly recommend.
November 9, 2017 | Anonymous
September 17, 2017 | Rebekah Stevens