Directions of use:
If you'd like to know the ingredients for any of our products, please drop us an email and we'll send you an image of the product with the ingredients shown. Manufacturers change their ingredients regularly, sometimes without letting us know. By sending an image, we ensure that you receive a current & up to date list.
Shop online at Justmylook in complete confidence as all online payments are 100% secure. You can either pay using your card through our secure servers or alternatively checkout via Paypal for fast, convenient payment.
Justmylook offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page. We do not currently ship to Southern Ireland but will be by the end of Summer.
Dispatch
Royal Mail 48 Tracked: Orders are usually dispatched the same day when placed before 2:00pm Mon-Fri. It should normally take 2-3 working days for delivery.
Royal Mail 24, Royal Mail Special Delivery & DPD: Orders placed before 3:00pm are usually dispatched the same day Mon-Fri. Orders after this threshold will be dispatched the next working day.
Express Delivery
Express delivery is available from only £1.95. We dispatch our express orders via three different delivery options. The services available are Royal Mail 24 Tracked (not guaranteed), DPD (guaranteed) or Royal Mail Special Delivery before 1pm (guaranteed). Royal Mail Special Delivery is our only guaranteed Saturday service.
DPD express delivery service includes door to door tracking, SMS alerts and a one-hour time slot for delivery so you know exactly when to expect your beauty goodies!
Justmylook accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you or Royal Mail may deliver to a neighbour. Recipients can opt out of Delivery to neighbour and can also nominate a specific neighbour if they wish. Details of how to do so can be found here: https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour
We do not allow collections.
Returns Policy
If you would like to return your order, please contact us (via this form) prior to sending your parcel back. Justmylook.co.uk accepts returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty.
Hazardous Materials (HAZMAT)
Please note that Royal Mail currently class nail polishes, flammable liquids and aerosols as "hazardous materials" and will only accept a limited number of these per parcel.
If your purchase exceeds the limits below then it will be delivered via an alternative method; Hermes if standard delivery is selected and DPD if express delivery is selected.
Limits:
Using the correct amount of this product isn't easy - first use I used too much leaving my hair feeling product loaded and the second time I didn't use enough so my style didn't hold. Once I get the hang of how much I need then I'm sure it will be fine.
February 6, 2019 | Anonymous
January 22, 2019 | Ellen Fraser
November 30, 2018 | Susan Hawkings
It’s a present for my son. He always uses it so must like it.
November 14, 2018 | Jenny Hodgkinson
September 20, 2018 | Sue Bishop
Have been using the Fudge Hair Putty for many years now. Non-sticky and no residue. Leaves a strong enough hold to style and manage without making the hair stiff. Great!
August 2, 2018 | Nilesh Parekh
Good product at a good price, excellent service ....
May 15, 2018 | Anonymous
Always buy this product. Hope it's always available.
January 23, 2018 | Christina Jenkins
Keeps it in place, in style great, fuss free
November 29, 2017 | Anonymous
Have been using this hair putty for years now. Works well with my fine hair. Doesn't leave sticky residue on my hair or any white bits. Only need to use a very small amount.
May 21, 2017 | Nilesh Parekh
Have always used this product and I love. Very expensive and this was the cheapest I've seen it so bought two. Arrived well wrapped.
April 29, 2017 | Teresa Tyson
February 26, 2017 | Dawn Payton
Good fast service. hair putty cheaper than any where else I would definitely use Just My Look next time
July 22, 2016 | Doreen Jackson
