Your satisfaction is essential to us, which is why our dedicated and experienced Customer Care team are on-hand and available 5 days a week, Monday to Friday to assist you.
We are dispatching all orders within 24 hours. However, Royal Mail is experiencing delivery delays in certain areas. This is due to resourcing issues caused by the current Covid-19 situation, the greatly increased uptake of online shopping and the ongoing COVID-19 working restrictions. For Royal Mail Service Updates please click here.
We ask our customers to take the above into consideration. Due to the increased volume of emails, we cannot reply as quickly as we normally could. Please refrain from sending multiple emails, as we deal with all complaints in chronological order.
Customer care opening hours: Monday – Friday: 9:00am – 4:00pm (GMT)